Privacy Policy

We know that privacy is important to you. Your privacy is important to us too. This Notice explains how and its affiliates collect information from or about you when you visit our website (the “Website”), our mobile application (the “App”), or any applications related to our Services (i.e., sales, marketing), and how we use, maintain, protect, and disclose that information, and the rights you have in relation to it. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. Should you have any questions about this Notice or our privacy practices more generally, please contact us:


By Mail:
Attention: Privacy Officer
By Email: [email protected]

Personal Information We Collect

Information From You We collect some information directly from you when you voluntarily provide it to us when you register on the Services, express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. For example: Contact Information: such as your name, address, telephone number, email address, and/or username and password, if you choose to create them, and other similar information. Transaction Information: such as credit or debit card information, address, and other information related to a billing or payment transaction, including things like the information submitted to schedule an appointment and register for appointment reminders. Client Services/Customer Care/Technical Assistance and Other Inquiries: such as questions or comments you submit through online forms or via email. For instance, if you contact us by phone, we may record the conversation and or keep summaries or notes of the call. Applicant Information: information you provide in connection with career opportunities, such as your resume, cover letters, and demographics. Other Information You Provide: any other information you may provide to us directly through our websites for things like surveys, or through social media. collects other information online automatically when you visit our websites or applications, which may also be described in our cookie notice. This can include things like Device Information: including your IP address, browser types, operating system, device types, and device IDs or advertising identifiers. Usage Information: such as your browsing activity while on our websites or applications, what pages you visit and what you click, forms you complete or start to complete, search terms you use, whether you open emails and interact with content, access times, error logs and similar information. may also receive information about you from others, such as updated address information if we discover the information we have is no longer current.


How to Review and Change Your Personal Information

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us. We will respond to your request within 30 days. Account Information: If you would at any time like to review or change the information in your account or terminate your account, please contact us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with applicable legal requirements. Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will then be removed from the marketing email list — however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, please contact us. If you have questions or comments about your privacy rights, you may email us at [email protected].


How We Use Personal Information That We Collect

We use your personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive: To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract. To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at [email protected] , and be sure to include your name, testimonial location, and contact information. Request feedback. We may use your information to request feedback and to contact you about your use of our Services. To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent. To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order. Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services. To deliver and facilitate the delivery of services to the user. We may use your information to provide you with the requested service. To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services. For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent. To comply with laws, regulations, or other legal processes. We may also use your personal information to:

  • Process or collect payments for our services
  • Respond to your questions and otherwise provide the support you request

How We Share Your Personal Information

We may share the information we collect as described below. When we share information, either within our company or with others, we take steps to require any recipients to uphold similar protections for information as provided by Service Providers/Vendors/Third Parties: We work with others to manage or support some of our business operations and services. These entities may be located outside of your country of residence or the country in which you are located. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. Legal Obligations: We may disclose relevant information as may be necessary or required for legal, compliance, or regulatory purposes. This includes, for example, disclosures that are required to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of Nexsun or its subsidiaries; (v) protect the rights or personal safety of, our employees, and third parties; or protect the security of our websites, systems, information, premises or property. Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. More specifically, we may need to process your data or share your personal information in the following situations: Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Otherwise with Your Consent. We may also share information about you with third parties if we ask you, and you provide, consent to such sharing.



Cookies Notice

What Are Cookies?

Cookies are small text files sent from a website you are browsing to your computer. Your computer stores the cookies inside your web browser. Cookies have many different jobs. For example, they allow us and our service providers to identify returning visitors and tell us things such as how many people visited our websites, the pages that were accessed, and whether there were any technical problems in loading pages. We also use cookie information for security purposes and to display information more effectively. By collecting this information, we learn what parts of our websites are the most interesting or valuable to our visitors, and can monitor the overall interest in, and functioning of, our websites. Cookies also help to ensure that advertisements you see online are more relevant to you and your interests, and we may use cookies to track responses and views of our advertisements. There are other technologies that are similar to cookies, such as web beacons, which are also known as internet tags, pixels and clear GIFs. These technologies function like cookies, and we refer to cookies and these similar technologies collectively as cookies for purposes of this Notice. You can find more information about cookies at: Some cookies can collect personal information, including information you disclose like your username or other identifiers that are collected together with your browsing history and activity, to deliver more relevant advertising content.


Do We Use Cookies and Other Tracking Technologies?

Yes. Like virtually all websites, our website uses cookies to collect and store information. Some of the cookies we use are temporary and are discarded as soon as you end your session or close your web browser. Other cookies, called persistent cookies, remain on your computer’s hard drive for longer periods of time, after which they expire, or until you delete them. Further, some of the cookies on our websites are first-party cookies, meaning that we create and place them on your computer when you visit our websites. Other cookies, known as third-party cookies, are placed on your computer when you visit our websites but are stored by other service providers or third-party domains. We do not control the placing or use of information collected by such third-party cookies, and we are not responsible for third parties’ use of cookies. These companies have their own privacy policies and data collection practices. Please refer to each company’s privacy policy to better understand the controls available to you. The purpose of the third-party cookies of which we are aware is to provide audience measurement, limit repeat advertisements shown to you, social-sharing functions, and customize content or advertising.


What Are the Types of Cookies That Websites Use?

There are four general categories of cookies that are used on websites: Strictly necessary (also known as required or essential) cookies: These cookies are required to move around a website and use its features, such as browsing as a registered visitor or making a purchase. Our website uses strictly necessary cookies. You may be able to block these cookies through your browser settings, but some parts of the websites may not function properly. These cookies do not store any personally identifiable information. Performance cookies: These cookies collect information about how visitors use a website, such as the number of visitors browsing the site or a particular section of the site, the pages visitors go to most often, and whether they get error messages from web pages. These cookies do not collect information that identifies a specific visitor. Rather, the information these cookies collect is aggregated and therefore anonymous. The information that we gather through performance cookies is used to improve how the websites work, to help us evaluate website usage, make our marketing more relevant, and improve your experience. Tools that perform website analytics, such as Google Analytics, use performance cookies to generate reports about a website’s traffic and the sources of that traffic. They can also be used to recognize you across platforms and devices. These tools tell website owners how many visitors came to their website, and whether those visitors came to the website after clicking on a link in a search engine or via another referral source. In this way, the website is able to evaluate website traffic as well as the ways to increase website traffic. Like virtually all websites, we use performance cookies. Functional cookies: These cookies enable our website to remember choices made by website visitors (such as username, and region) and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our website. This allows websites to improve user experience. We use functional cookies. Targeting cookies: These cookies are used to deliver online advertisements both on and off websites visited that may be more relevant to visitor interests based on activity from a website being browsed and based on a profile built of visitor interests. They may also be used to limit the number of times visitors see an advertisement and to help measure the effectiveness of advertising campaigns. We use targeting cookies. These targeting cookies do not directly store personal information (such as names or email addresses), but store unique identifiers that identify us and our partners a particular visitor’s browser and/or device.


Am I Required to Accept Cookies to Use This Website?

No. Most web browsers automatically accept cookies, but most browsers also allow you to disable or manage the use of cookies to adjust the types of cookies you want to accept. Please note that if you choose to disable all cookies, some portions of our websites, as well as most other websites, may not work properly.


How Do I Block or Manage Cookies?

There are several ways you may be able to block or manage cookies. Certain of our websites offer cookie tools that provide information and allow you to manage your preferences. For our websites that do not currently offer this functionality, you can take the steps described below. Please note that the steps described below must be taken on each browser or device you use, and if you change browsers or devices you must take these steps again on the new browser or device. You may be able to disable and manage cookies through your browser. If you do, you can still browse our website but may not be able to use many of its features. Several popular browsers offer guidance on how to manage cookies:


To find information relating to other browsers, visit the browser developer’s website. You can also visit


Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Notice. To opt-out of interest-based advertising by advertisers on our Services visit or the EU-based Your Online Choices. Please note that these choices will not opt you out of receiving advertisements. You will continue to receive generic advertisements


How Long We Keep Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


Keeping Your Information Secure

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.


How Can You Help Protect Your Information?

If you are using a website or application for which you registered and chose a password, you should not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the website and close your browser window when you have finished your work. Please note that unencrypted email is not a secure method of transmission, as information in such emails may be accessed and viewed by others while in transit to us. For this reason, we prefer that you not communicate confidential or sensitive information to us via regular unencrypted email. We will, however, honor patient requests for communications through unencrypted email.


Links to Other Sites

Our website may contain links to other websites that we do not own or operate. If you access those links, you will leave our website. does not control those third-party websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party sites, including about the content or security of those sites. The information you choose to provide to or that is collected by these third parties is not covered by this Privacy Notice. We, therefore, recommend that you review the privacy notice of any third-party websites.


Children’s Privacy

We do not knowingly collect information from children (as defined by local law) and we do not target our website or applications to children. If we learn that we have collected any information from children, we will delete it.


Additional Rights of Individuals in Certain Jurisdictions

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: If you are a resident in Switzerland, the contact details for the data protection authorities are available here:



This is the privacy notice required by the California Consumer Privacy Act of 2018, also known as the CCPA. This CCPA Privacy Notice supplements our Privacy Notice, and applies only to California residents, which the CCPA also calls “consumers.” In the event of a conflict among California residents, this Notice prevails.


CPPA Overview

The CCPA is a California state law effective January 1, 2020, that is intended to give California residents additional transparency about, and rights regarding, businesses’ collection, use, and sharing of their personal information.


Limits on the CCPA’s Applicability to Nexsun Diagnostic Laboratories

Personal Information We Collect may be a business under the CCPA and has taken measures to uphold CCPA requirements and fulfill the rights of California residents covered under the CCPA, as further described in this Notice. In the 12 months preceding the effective date of this Notice, we may have collected the following categories of personal information from California residents, falling within the scope of the CCPA:



Category Examples
Identifiers Name, address, telephone number, internet protocol address, email address, or other similar identifiers
Internet or other similar network activity Browsing history, information regarding a consumer’s interaction with our website, form submissions, email unsubscribes and subscribes, email engagement, information from cookies or other technologies used on our website.

We may have collected the categories of personal information listed above from the following categories of sources:

  • From individuals who voluntarily provided it, for example by filing out a webform, receiving help through our customer support channels, participating in customer surveys, or in response to your inquiries
  • Online, automatically, through the use of cookies or other technologies, as further described in our cookie notice
  • From subsidiaries and affiliated companies

Please note that the following types of information are not personal information subject to the CCPA:

  • Publicly available information from government records
  • De-identified or aggregated consumer information
  • Information excluded from the CCPA’s scope, including but not limited to PHI covered by HIPAA, information derived from PHI that is de-identified in accordance with HIPAA, and personal information we handle in our capacity as a service provider to a business

Our Use of Personal Information

In the 12 months preceding the effective date of this Notice, we may have used the personal information of California residents, falling within the scope of the CCPA, for the following purposes:

  • as reasonably necessary and proportionate to fulfill the purposes for which the information was provided
  • to provide information, products, or services
  • to audit and measure user interaction with our websites, so we can improve the relevancy or effectiveness of our content and message
  • to develop and carry out marketing, advertising, and analytics
  • to provide texts or emails containing information about our products or services, or events or news, that may be of interest to recipients, as permitted by law
  • to deliver content and products or services relevant to your interests, including targeted ads on third-party sites
  • to detect security incidents or monitor for fraudulent or illegal activity debugging to identify and repair errors
  • to comply with laws, regulations, or other legal processes

Our Sharing of Personal Information

In the 12 months preceding the effective date of this Notice, we may have shared the personal information of California residents, falling within the scope of the CCPA, with the following categories of recipients for some or all of the use purposes described above:

  • subsidiaries and affiliated companies
  • service providers, which are prohibited from selling the personal information or retaining, using, or disclosing it for any purpose except performing the business purpose they were retained to provide, such as providers that store, host or transmit information or provide analytics regarding our website usage or functionality
  • recipients of information from the placement of third-party cookies or other technologies on our websites

Personal information may also be disclosed as required by law, to protect our rights, protect your safety or the safety of others, investigate fraud or respond to government inquiries.


Individual Rights

If you are a California resident, you have certain rights regarding your personal information that is covered under the CCPA. Please review each of the rights, below, and the section that follows for more information applicable to these rights.


Right to Know

You have the right to request that we provide you with access to the following information about our collection and use of personal information over the past 12 months:

  • the categories of your personal information we have collected
  • the specific pieces of personal information we have collected
  • the categories of sources of such information
  • the categories of third parties with whom we share personal information and/or
  • the business or commercial purpose for our collection or sharing of personal information

A written Request to Know may be submitted to us using the contact information provided below.


Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions. Specifically, is not obligated to delete the information if we must retain it for one of the following purposes:

  • complete a transaction for which we collected the personal information
  • fulfill the terms of a written warranty or product recall conducted in accordance with federal law
  • provide a good or service that you requested or take actions reasonably anticipated within the context of our ongoing business relationship
  • otherwise, perform a contract with you
  • detect security incidents
  • protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible for that activity
  • debug to identify and repair errors that impair existing intended functionality
  • exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law
  • comply with the California Electronic Communications Privacy Act (Cal. Penal Code 1546 et seq.)
  • engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when deletion of the information is likely to render impossible or seriously impair the research if you have provided informed consent
  • enable solely internal uses of the personal information that are reasonably aligned with your expectations based on your relationship with us
  • comply with a legal obligation
  • otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information

A written Request to Delete may be submitted to us using the contact information provided below.



The CCPA also gives California residents the right to request that businesses opt them out of the “sale” of their personal information to third parties. does not sell our patients’ personal information. Like most websites, our website uses cookies and other technologies to interact with third parties and service providers for things like website analytics and advertising. Some of this website interaction with third parties may be viewed as a “sale” under the CCPA, which defines “sale” very broadly. Our cookie notice describes how you can control cookies and other tracking technologies on our website. You must take the actions described in our Cookie Notice to exercise this control, as we are not able to do it for you. A written DO NOT SELL Request Form may be submitted to us using the contact information below for California residents. Upon receiving the request, we will record their California opt-out preference for the sharing of their personal information with third parties in the future, in the unlikely event we would ever decide to do so. Please note, that recording your California opt-out preference will NOT change the way cookies work on our website; you must take the action described in our cookie notice to do that. Recording your California opt-out preferences will also NOT unsubscribe you from text messages or email communications from All consumers and California residents can do that as directed in any text you receive from us, or by clicking the unsubscribe link in commercial email communications you receive from us. Recording your California opt-out preferences will NOT impact how we use or disclose your PHI.


Right of Non-Discrimination

You have the right to not be discriminated against for exercising any of your rights under the CCPA. Unless permitted by the CCPA, businesses cannot:

  • deny you goods or services
  • charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
  • provide you a different level or quality of goods or services
  • suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

More Information About Your CCPA Rights

You may submit a Request to Know, a Request to Delete or express your opt-out preferences for yourself or authorize an agent to make the request on your behalf. You may also make a request on behalf of your minor child. We may ask that you submit proof of your identity and that you and/or your authorized agent demonstrate that you authorized them to submit the request on your behalf. We may not be able to honor your request if we are unable to verify your identity or your agent’s authority to act on your behalf. Likewise, we will not be able to honor your request if we cannot associate the information you or your agent submits to us with covered personal information in our possession. Therefore, please take care to accurately submit your request, and provide any additional information we may seek to assist us in evaluating and responding to it. We may not be able to honor your request if the personal information we maintain about you is not subject to the CCPA’s access, deletion, or opt-out requirements. We will acknowledge a Request to Know and a Request to Delete within 10 days of receipt and will make efforts to respond within 45 days. If we are unable to fulfill the request within 45 days, we will inform you or your authorized agent within that period, and may take up to an additional 45 days to fulfill the request. Please note that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.). If you exercise an opt-out preference, we will acknowledge receipt and take any required action on it within 15 days from the date we receive it. We will not require you to create an account with us to exercise your rights, and we will only use personal information provided with a request to verify your identity or your agent’s authority to act on your behalf. Any disclosures we make in connection with a verified Request to Know will only cover the 12-month period preceding the request, and we may require additional information to verify your identity or your agent’s authority. If we cannot comply with a request, we will tell you why. We are not obligated to provide information in response to more than two Requests to Know in any 12-month period.


Contact Information

California residents with questions, comments, or concerns about the CCPA or their CCPA rights may contact us:

[email protected]


Updates to this Notice will review its CCPA Privacy Notice on at least an annual basis, and may also change this Notice at any time. If we make changes, we will revise the “Last Updated” date at the bottom of this Notice. We encourage you to review this Notice periodically to be sure you are aware of those changes. Changes will become effective as of the “Last Updated” date.



Your Nevada Rights

Nevada SB 220 gives consumers that are Nevada residents the right to opt-out of the sale of covered personal information that a website operator has collected or will collect about them. does not sell personal information as defined by this Nevada Law but will document and abide by verifiable opt-out requests in the event we change this practice. Consumers that are Nevada residents may submit written requests to opt out to us using the contact information provided below. Upon receiving the request, we will record their opt-out preference for the sharing of their personal information with third parties in the future, in the unlikely event we would ever decide to do so Please note that submitting your Nevada opt-out preferences in this manner will NOT unsubscribe you from receiving text messages or email communications from All consumers, including Nevada residents, can do that as directed in any text you receive from us, or by clicking the unsubscribe link in email communications you receive from us.


Contact Information

If you would like to exercise your rights or would like additional information about’s privacy practices, please contact us:


By Mail:
Attention: Privacy Officer
By Email: [email protected]

In addition to your CCPA rights, California’s “Shine the Light” law permits residents of California to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not disclose your personal information to third parties for the third parties’ own direct marketing purposes

Updates to This Privacy Notice

We may update this Privacy Notice from time to time. If we make changes, we will revise the “Last Updated” date at the bottom of this Notice. We encourage you to review this Notice periodically to be sure you are aware of those changes. Changes will become effective as of the “Last Updated” date.


Last Updated: January 01, 2022